Refund policy
Last Updated: September 22, 2026
Returns & Refunds
At Comikor, we want you to be happy with your purchase.
We offer a 14-day return period with free returns, subject to the conditions below.
1. 14-Day Return Period
You have 14 days from the date you receive your order to request a return.
You do not need to provide a reason for requesting a return during this period, subject to applicable law and the exclusions described below.
For customers in the European Union, this policy also respects the statutory 14-day right of withdrawal applicable to distance purchases.
2. Free Returns
Comikor covers the cost of returning eligible products.
To receive a free return, please contact us before sending any product back.
Contact:
We will provide you with the applicable return instructions and return address.
Do not send a return to an address obtained from a previous order, shipping label, or third party unless instructed by Comikor.
3. Return Conditions
Returned products should be:
- In reasonable original condition
- Complete with all included accessories
- Returned with original packaging where reasonably possible
- Accompanied by the relevant order information
- Not intentionally damaged or materially altered
You may handle and inspect the product to the extent reasonably necessary to determine its nature, characteristics, and functionality.
If a product has been handled beyond what is reasonably necessary and its value has been diminished as a result, we may have rights available to us under applicable law concerning that reduction in value.
4. Collectibles, Games and Hobby Products
Because Comikor sells collectibles, games, hobby products, and related merchandise, certain products may be particularly sensitive to damage, missing components, or changes in condition.
Please take care when opening, inspecting, and repackaging products.
Where a product was delivered sealed, customers should avoid unnecessarily damaging the packaging when deciding whether to keep the product.
Nothing in this section limits any mandatory consumer rights applicable to defective, damaged, or non-conforming goods.
5. How to Request a Return
To request a return, email:
Please include:
- Order number
- Full name
- Email address used for the purchase
- Product(s) you wish to return
- Reason for the return, if you wish to provide one
We will provide the return instructions.
6. Refunds
Once the returned product has been received and inspected, we will process the refund.
Refunds will normally be issued to the original payment method.
Where required by applicable law, refunds will include the applicable standard delivery charges originally paid by the customer. Under EU consumer rules, a trader generally reimburses the standard delivery cost, while any additional cost resulting from the customer's choice of a more expensive delivery option may not need to be reimbursed.
Comikor may, where permitted by applicable law, wait to issue the refund until the goods have been received or the customer provides evidence that the goods have been returned.
7. Damaged or Incorrect Products
If your order arrives:
- Damaged
- Defective
- Incomplete
- Different from what you ordered
please contact us as soon as possible at:
Please include photographs and your order number where possible.
We will investigate the issue and provide an appropriate solution in accordance with applicable law.
8. Legal Guarantee
Nothing in this Returns & Refunds Policy limits mandatory statutory consumer rights.
For consumers in the EU, goods purchased from a professional seller are generally covered by a minimum two-year legal guarantee for lack of conformity, subject to the applicable rules and exceptions.
9. Non-Returnable Items
Where permitted by applicable law, certain products may be excluded from voluntary returns, including products that:
- Are made to the customer's specifications
- Are clearly personalized
- Are subject to specific statutory exemptions
- Cannot legally be returned for health, safety, hygiene, or other applicable reasons
Any mandatory statutory right remains unaffected.
10. Returns After 14 Days
Returns requested after the applicable 14-day return period may not be accepted unless:
- Required by applicable law;
- The product is defective or non-conforming; or
- Comikor has expressly agreed to the return.
11. Contact
For all return and refund requests:
